Amgad Omer Khogali Ahmed

Experienced IT Manager and Network Engineer

Salalah, OM.

About

Highly accomplished IT Manager and Network Engineer with over a decade of experience leading comprehensive IT operations, network infrastructure, and system administration for large-scale organizations. Proven expertise in managing diverse platforms, enhancing cybersecurity, and optimizing server environments to drive operational efficiency and ensure robust IT service delivery.

Work

A'Saffa Foods. S.A.O.G

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Computer Engineer IT In-charge

Thumrait, Sultanate of Oman, Oman

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Summary

Led comprehensive IT operations and infrastructure as Computer Engineer IT In-charge for A'Saffa Foods, ensuring high availability and robust system performance for over nine years.

Highlights

Managed and maintained a complex IT infrastructure across multiple platforms including Dell, HP, IBM, and Apple Mac, ensuring seamless operation for critical business functions.

Administered and optimized a diverse server environment encompassing Windows Server (2000-2012 R2) and Microsoft Exchange Server (2003 & 2013), enhancing system reliability and performance.

Implemented and managed robust network security solutions, including ISA servers, Sonicwall, and Cisco firewalls, reducing security vulnerabilities and protecting critical data.

Oversaw the installation, configuration, and troubleshooting of Cisco routers and switches, improving network connectivity and ensuring high-speed data transfer.

Developed and maintained comprehensive backup and recovery strategies, minimizing data loss risk and ensuring business continuity for essential IT services.

Provided expert troubleshooting and repair for PCs and peripherals, resolving technical issues efficiently and minimizing downtime for over 100+ users.

Managed and maintained various antivirus solutions (McAfee, Symantec, Kaspersky) and implemented virus protection measures, securing the IT environment against cyber threats.

Administered the 3cx VOIP telephone system and gained familiarity with Oracle ERP, supporting critical business communication and resource planning.

Education

SMU India

, , India
Bachelor of Science Information Technology Grade: Very good

Courses

Network Engineering

Computer Systems Administration

IT Infrastructure Management

Cybersecurity Fundamentals

Operating Systems

Database Management (Oracle ERP)

Telecommunications (VOIP)

Languages

Arabic

English

Certificates

CCNA

Cisco

MCSA

Microsoft

MCSE

Microsoft

A+

CompTIA

MCSA Messaging

Microsoft

MCP

Microsoft

Skills

Operating Systems

Windows 98, Windows Me, Windows NT, Windows XP, Windows 2003 Server, Windows 8, Windows 10, Linux, RHCE.

Server Administration

Windows 2000 Server, Windows 2003 Server, Windows 2008 Server, Windows 2012 R2 Server, Microsoft Exchange Server 2003, Microsoft Exchange Server 2013, Microsoft ISA Server.

Network Engineering

Cisco Routers, Cisco Switches, Network Security, Firewalls (ISA, Sonicwall, Cisco), CCNA, VOIP (3cx).

IT Support & Troubleshooting

PC Repair, Peripheral Troubleshooting, Technical Support, Backup & Recovery, System Maintenance.

Cybersecurity

Virus Protection, Antivirus Software (McAfee, Symantec, Trendmicro, Bitdefender, Kaspersky, Avast), Network Security, Ethical Hacking, CCTV Systems.

Enterprise Systems

Oracle ERP, Microsoft Internet Security and Acceleration (ISA) Server.

Hardware Platforms

Dell, HP, Compaq, IBM, Lenovo, Apple Mac.